As an installer Capital set high standards for themselves and are tested by what their customers say about them through the 'Checkatrade' scheme. Customers are invited independently to mark Capital on their performance over set criteria including the accuracy of their costs, tidiness, reliability and courtesy and the two most important, Quality of Workmanship and Value for money.
Capital boasts an impressive score of 99.8% and a 9.9 out of 10 overall score. Managing Director Dean Croft said: "It is easy to promote ourselves as a reliable company via glossy brochures and websites, but it is the opinion of our customers that really counts."
There is no hiding from real comments and potential customers can view the 'Checkatrade' website and read real comments by real people.
It is only natural that Capital holds their suppliers to similar standards.
"When it comes to boilers for example we are particular as to what we will install," said Dean. "If we put in a poor product, the customer is going to tie that bad appliance to our standards and services, so we care about what we put into people's homes."
To support this Capital have recently secured a deal with Alpha Boiler and can now offer a stunning five-year warranty on both the boiler and the labour giving real peace of mind to our customers. Capital Plumbing & Heating Recently announced their extension of the previous government backed boiler scrappage scheme giving huge discounts on boiler replacements for appliances over ten years old. With the Alpha boiler customers can now realise both initial savings on cost and real long terms savings on energy efficiency.
For more information call Capital Heating on 01883 348511.
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